Neoco’s blog – keep up to date with the best digital marketing agency in the world!


Twitter is Ka-ching up
twitter bird with dollar eyes

After being selected as the Twitter logo, Kevin the bird piled on the pounds (dollars)

Yeah, I know. That title is pretty cool huh? Twitter is catching up as a sales channel but I switch the ‘catching’ with ‘ka-ching’ (the sound of money ringing the tills). I’m certain my talent as a newspaper headline writer is lost in this job. Anyway, the twittering right now is about Sony Vaio generating £1m in sales from their Twitter channel.

Quite a few people have picked up on this and response seems to be quite mixed. Many figures are taking it with a pinch of salt but it’s not that much of a stretch. This is a global channel and part of their integrated marketing and PR. From our own experience with clients we’ve delivered social campaigns with a crazy high sales ROI, that if you scaled up to the Vaio activity would be substantially higher. A good example would be our work for Topman… but Sir Phil Green would likely slap me if said any more than that. Needless to say that the main costs are in the set up and once you have a critical mass, directing traffic, response and importantly sales becomes easier and increasingly more effective.



Testing my balls…
February 25, 2010, 3:13 pm
Filed under: Cool & Online, New Technology, research | Tags: , , , , , , , , , , ,
ball test across windows

this ball is tracked bouncing across windows. Yeah, I bet you love my Firefox theme too huh?

Ignore my awesome Firefox theme (or download here) and check out this cool little tech test. It’s extremely basic and simply let’s you bounce a beach ball. The interesting part is that you can bounce the ball across multiple windows. It’s interesting. Not sure right now how this is going to develop but there is definitely something in this.

It’s these little fun/ interesting/ weird/ quirky links that we find and post on our twitter feed so make sure you follow and stay in the loop.



Joseph gives a quick heads up on social media reach and impact
graph showing interaction vs proximity

interaction vs proximity graph

Brands are no longer able pitch the credentials of their products to the current social media generation. Push is almost out, but pull is sky rocketing in. Buyers and consumers want trusted and real information from people like themselves and know where to go, to get it. They need it stamped as trustworthy and good for usage (with extra features) not by any company that dreamed up the slogan at a coffee shop meeting, but by the members of a social network that they can see, interact with, and most importantly something that they chose to join. They all have an appetite for the real interaction that generate buzz in which they are a part of. Facebook’s 350 million user posts and its shared 3.5 Billion different content per week, is what these consumers want.

Talk about a lot of possible brand awareness and brand management. People know the members of their social media networks and trust what they have to say. They can access all this information quickly and easily to help them learn about the product, and step into a shop knowing more about the goods compared to the shopkeeper himself.

Social media is about investing in relationships that create more economic value than they cost. It is about engaging with the people who decide whether to buy or not buy what you are selling, like it or dislike it, recommend it or trash it, and even to mould it or to throw it out the window.

A great (and very fun) way to show the power of social media marketing is to enter “(BRAND NAME) sucks” into Google. Put into consideration the fact that around 80% of the information read on the Internet today is not read on the site that it was originally published, but through social media, the word is spread to different websites, blogs, forums and networks. It is no longer just a fad for kids or a way to spread the word about your fart app; social media is evolving as a powerful and a fast paced low-cost, high-reward tool for making the sales, turning profits and taking home the big prize.  The price tag is appealing and it is no holds barred.



Top tips for starting Social Media
yay happy top tips

Be as happy as Larry (pictured) and get the most from your social media activity (picture credit: VideoJug)

What does Social Media deliver? It can generate new business partnerships, it can generate exposure, it can help you close more sales, it can generate qualified leads, it can increase your search rankings, it can increase your web traffic or registrations… it does the same as practically every other marketing and PR media/channel does. Yet how many marketers would let their printers create their TV campaign or let their brand agency devise the CRM and Data strategy? Strangely, when it comes to Social Media, there are all number of bandwagon-jumping agencies ready to claim they do it – often at the client’s expense.

Set Measurable goals.
“Not increase awareness”. How much awareness? of who?

Set a realistic budget to test with.
Measurements of general research/samples require a proper/significant campaign spend. On small campaigns this becomes almost impossible.

Work with an experienced agency or professional.

Developing a Social Media strategy is more than choosing someone in the office to tweet! Get professional help and advice on factors like:

  1. Networking with other platforms and existing, established communities
  2. Creating a resource
  3. Participation lead contests
  4. Empowering pre-existing networks
  5. Targeting the proper demographic

Make sure you have FULL tracking in place.
If you are not going to purchase specific analytics software and intend to stick with Google then you need to get those funnels, paths and goals set up from day one.

Measure and monitor during campaign, not after!
“What on earth is the point in measuring after a campaign has finished, when it is to late do react and do anything about it?” Social Media insights can give strategic business insight.

Make sure you have the ability to respond.
More customers are communicating with brands through their Social Media channels and they expect more responsive and helpful answers than if they went direct (e.g. website contact form). CRM is evolving: Customer is in charge – CMR – Customer Managed Relations!

If you are looking for help with your Social Media strategy then get in touch with us here http://www.neoco.com/contact/



Coxy’s Creative Review: The new Halifax TV advert… Over and over again.
February 8, 2010, 8:08 pm
Filed under: Brands & Marketing | Tags: , , , , , , , , , , , , , , ,


In a slight side-step from Neoco’s staple digital-focused posts, I thought I would air a few comments about a campaign that has almost burnt-out the pixels in my brand new TV, owing to the media buyers who seem to have bought all the slots on More 4 as part of this campaign at the minute. The campaign is for Halifax, whose recent TV ad highlights the £5 payment they offer all their award current account customers each month.

As a Halifax customer, I have to admit that this ad makes me feel genuinely embarrassed, firstly for seemingly entrusting my money to a complete bunch of social outcasts, but also for the poor individuals working for Halifax who have now had this idiotic reflection forced upon them by their marketing department.

I can usually understand the logic behind involving the staff in advertising campaigns – using it as a motivational tool by letting the staff know they are respected and valued, while at the same time appealing to the sensitivities of the consumer by appearing to be a transparent and sharing, caring organization. This has been a strong theme in a lot of above-the-line ads of late, my most memorable being the ongoing Sainsbury’s campaign, and in the main I think it works.

However, this campaign fails to build on the success of the Halifax Howard years, simply because Howard was a genuine employee, clearly having a laugh at his own expense, rallying the workforce to get on board and have a laugh with him. As such, this highlighted Halifax as a bank unafraid of breaking with stuffy banking conventions, clearly focusing on more liberal ways of doing things, whilst always continuing to credit its employees within its advertising. Unfortunately, what this new campaign has done is offer a pedestal to a group of Halifax employees who, rather than spending their days working in the bank (God forbid!), instead work at a Halifax radio station taking calls from other employees who have deluded themselves into thinking they’re in space, simply because they’ve put a waste paper bin on their head. And I’m not even going to mention the ‘high fives’ littered throughout the minute-long ad – I’m sure you can reach your own conclusion.

What DLKW have failed to realize is that the success of the Howard campaign was simply because it offered the consumer a laugh alongside the main sales message, a laugh which was at the expense of an individual rather than reflecting on the company as a whole. In my opinion, this campaign doesn’t offer nearly enough ‘entertainment’ to achieve cut-through with the audience to actually deliver the sales message (I’ve watched this ad 100 times or so now and still needed to re-wind the YouTube video just then to actually figure out what the ad is trying to say!). Not only that, it makes you wonder why you would ever put your money in the hands of a bunch of work-shy monkeys, so even if the message does hit home, you’re immediately going to question it anyway. In short, I’ll be moving my savings account. <Rant ends>



The iPad from a developer’s point of view
February 4, 2010, 11:51 pm
Filed under: Mostly Mobile, New Technology | Tags: , , , , , , ,

If you’re lucky enough to have not heard of the new product that Apple will soon be bringing out, then this post might not interest you. If you are unlucky enough to have been overwhelmed by the multitude of blogs, tweets and parodies of the iPad, then don’t worry, this won’t be a fanboi wet dream of a post.

We at Neoco have always liked to embrace new technologies and whenever something new or exciting comes out we naturally get excited. This happened with the iPhone, which we now make applications for, and this is bound to happen with the iPad.

The rumour of an Apple tablet has existed for over a year and now that it’s soon to be reality, developers must look at ways they can create applications or adapt their current ones to best fit the new format. Thankfully, the iPad runs the same operating system and contains the same frameworks as the iPhone and iPod Touch so many developers can immediately get to work. The transition, however, may not be as simple as might be suggested by the fact that they both run iPhone OS.

It runs iPhone applications doesn’t it?

It’s well known that the iPad will run most current iPhone applications. Some won’t work due to hardware differences, some because of changes to the underlying frameworks.

The lack of a camera, which many expected to be included, means that all the fun photo adjusting applications become boring (since you must use an old photo form your library) and augmented reality applications (like those that point you to the nearest Tube stop as you look through the camera) obviously cannot work. GPS seems to only be included in the 3G model, so again like with the iPod Touch, this rules out turn-by-turn navigation programs for many people.

Some changes to iPhone OS 3.2 have curiously broken code from past versions. This is presumably an effort to improve the range of functionality, yet in the past they managed to find ways to do so without forcing developers to re-write their programs. Case in point: the Media Player Framework. It’s not clear whether this is just an iPad issue or whether it will affect all devices upgrading to 3.2, but essentially, the mechanism to play a video won’t work. In the past, the only way to play a video was to launch a full screen player. Now you will be able to play videos in smaller boxes, but you have to do so in a different way. Fortunately even if your application featured heavy use of videos, this should be easy to correct.

Then there is the size. Yes, it can run iPhone applications at their native resolution and, yes, it can scale them up to fit more of the screen, but both forms result in an appalling user experience.

At first it might be tempting to just increase the window size to take up the entire screen and leave the rest of the interface in the much the same form, but it should be pretty obvious that this will not make for an attractive application.

Because of these points and more, it is clear that users will expect developers to make iPad-specific applications. In fact, not just iPad-specific applications, but universal applications that work across the range of Apple mobile devices.

Design and interaction

For all their systems, Apple publish Human Interface Guidelines that describe how they envision all application user interfaces and behaviours. For the iPad they say that a few things need to be different from the iPhone/iPod Touch paradigm:

Orientation

If you spin the device round into any orientation and the interface must follow – this happens in a few iPhone applications, but far from all. Curiously, it sounds as though Numbers form the iWork suite for iPad will only work in landscape.

UI

You shouldn’t just make it bigger. As stated above, with such a large and rich screen this would make your application unappealing on the iPad. But it’s not just a case of aesthetics – Apple want applications to look more like the things they act model from the real world. Their Contacts application, for instance, is modelled after a pocket address book. Naturally this won’t make sense for all applications, but Apple is trying to encourage designers to think slightly beyond the traditional iPhone OS interface elements.

  • Downplay controls such as buttons and drop-downs
  • Avoid full screen transitions – present information in place where possible to improve the overall visual stability
  • Use high quality, physically realistic graphics
  • Present lists and their detail views together – e.g. the mailbox list and email preview are on the same screen side-by-side in Mail on the iPad
  • Reduce modal interfaces (these interrupt the user flow) – e.g. avoid alert message pop ups by presenting responses inline

Having said that, developers shouldn’t attempt to make desktop-style applications – Apple still maintains that across the iPhone OS family applications should each perform one main task in a clear and concise way. I.e. an application shouldn’t sprout new features – only a new interface – and shouldn’t deal with a file system model of opening and saving files (all changes made to something should always be preserved, and only loss of data such as deletions should ask for explicit confirmation).

Actual Multi-touch

The iPhone and iPod Touch have had multi-touch technology for years, but in very few applications, beyond games, is it used. This is probably because there are few situations where it can be put into practice in a meaningful way on the small screen. With the iPad, Apple is encouraging a more touchy-feely approach to applications.

The crux of this? Lots to redesign for existing applications, lots more thinking/sketching/prototyping before making new applications.

Another worry is the increased fragmentation of hardware and capabilities of the devices an application is expected to run on. Fragmentation is one of the much maligned facts of the Android platform. There are so many Android devices with differing screen sizes and system resources that it is hard for developers to accommodate all forms. The beauty of the iPhone OS family used to be that it was simple but now you have 3 iPhones, 3 iPod Touches and 2 iPads, all with varying capacities. With new models coming out almost yearly, it’s foolish for developers to only focus on the latest systems and cut off the millions who bought one just last year.

What exactly is it for anyway?

All in all, Apple’s choices for the iPad suggest that they’ve carefully thought through what sort of niche the device sits in. The fact that it runs iPhone OS is great for developers as there’s not too much to learn and great for users as it will feel natural to those who have used iPhones or iPod Touches. They haven’t overloaded it with hardware features and focused on the software. Despite being both a hardware and software manufacturer, Apple have explicitly stated that it’s hard to compete in hardware – they will be matched very quickly by others. It’s software where they can claim to stand out above the rest.

It’s a little less clear what this niche is though… The iPad is too big to carry in a pocket / have with you always. In contrast, an iPhone would barely leave your side. The iPad isn’t the most convenient things to hold and you probably can’t use it with one hand or on the move. In contrast, you can type a text message on the iPhone with one hand while walking. Its giant screen will wow you, but will your eyes get tired of the bright light and colours after reading more than a few pages?

So be certain of one thing – the iPhone is going nowhere and will remain popular. But will the iPad succeed? We think so if the developer community can build great applications as they have done for its predecessors.



Google Release
Google logo with Monster eating it

Monster attacks Google

The Wall Street Journal is reporting that Google is about to launch a new App Store, focused around creating software for Google Apps. Google’s plan is to sell software built by third party developers to enhance Google’s suite of apps (e.g. Gmail, Docs, Calendar, Sites, Gtalk). These outside apps could be for adding more security, enhancing word-processing features or porting information into Google Apps.

A Google Apps store would work in the same fashion Android or the iPhone App Stores operate, which developers set a price and Google and the third party share in the revenue. It’s a model that has proven very successful. If it took off, it could create a whole new marketplace and a new stream of income for the largest online search engine. It could even pave the way for app stores within Google’s consumer products.

It has been announced to commence around March, although now that news has broken, it’s likely an official blog post from Google will come sooner. However, The Next Web proclaims that Google already has an “app store” known as Google Solutions Marketplace (http://www.google.com/enterprise/marketplace/) but ‘Google Apps’ may just sound a bit cooler.



The Future of Front-End Development

You can’t go anywhere these days without someone talking about HTML5 and CSS3. OK, Maybe YOU can, but I can’t. So if you don’t know your pseudo-class selectors from your attribute selectors then here are a few links to the kind of things that may be appearing in your browser over the next few years.

The Future of Front-End Development

Before we start, a little introduction to what I am talking about:

What is HTML5? the proposed next major revision of HTML (Hypertext Markup Language), the core markup language of the World Wide Web. Or in layman’s terms, it’s the code we write to structure the web pages you see in your browser.

What is CSS3? the latest version of the Cascading Style Sheets (CSS) standard, a presentational language which we use to make the HTML we wrote look like the design we created.

In short, HTML and CSS are the standards used to build the webpages you browse every day, and HTML5 and CSS3 are the future of those standards. Exciting eh?

Before you can take part in this round of future gazing, your going to need a modern browser, so no Internet Explorer people. Try the latest version of Firefox (download), Opera (download) or Safari (buy a mac). Make sure you update to the latest versions.

If you want to know what exciting new stuff your browser can handle, you can get loads of great info at http://www.findmebyip.com/ just navigate to that page and find out all about your browser. If you see lots of red crosses, it may be time to upgrade!

Alternatively you could check out Deep Blue Sky’s handy guide to HTML5 and CSS3 support – http://www.deepbluesky.com/blog/-/browser-support-for-css3-and-html5_72/

and now some examples:

Pure CSS Coke Canhttp://www.romancortes.com/blog/pure-css-coke-can/
See what you can achieve without even needing the new standards!

CSS3 Examples and Progressive Enhancementhttp://csswizardry.com/css3/
A number of examples of great additions to the CSS standard.

Create an animated pile of photographs using only HTML and CSS3http://media.24ways.org/2009/14/3/index.html

A whole bunch of HTML5 examples to check outhttp://html5demos.com/

YouTubehttp://www.youtube.com/html5
Try out YouTube without any Flash player, using the new embedded video tag in HTML5

HTML5 Graphshttp://www.rgraph.net/
Draw straight onto the canvas in HTML5. Get dynamically created graphs directly from your data, no images!

Star Wars Opening Crawlhttp://www.gesteves.com/experiments/starwars.html
This only works in WebKit browsers (safari) at the moment, but it’s worth downloading the browser just for this.

That’s it for now. Happy Clicking Geeks, and see you in the Future!